Do you ship internationally?
Yes we do, but this is done on a case by case basis
How long does shipping take?
Within New Zealand Shipping takes between 3-5 Business days (+2 days for Rural)
Will I be charged for taxes?
All our Prices include GST
What is your returns policy?
We know from the feedback we receive from you that you love us to hunt down the best products at bargain prices. To do this we try to keep all of our costs down including the cost of covering returns from our customers and do not accept returns except where the basis of the return is covered by the Consumers Guarantees Act or Fair Trading Act. So when you're at the checkout, take a second to run your eye over your order for any slips of the finger before submitting because once you've submitted it.
PAYMENT & WARRANTY
What forms of payments do you accept?
We accept Bank deposit and most credit cards. your payment instructions will be sent to you after you have finished at the checkout (normally with in 1 day) we do invoicing like this as all off out products have a full New Zealand warranty and this help keep records in order.
What are your warranty terms & conditions?
Serious Stuff's warranty policy covers our products for 12 - 48 months from the purchase date depending on the product. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy.
If you feel that your purchase has a fault that is covered under warranty please contact us, including as much detail as possible (including a photo of the issue if possible or applicable) so that we can assess the problem and advise you of a solution.
Still got questions? Contact us>
ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked: